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Requisition #: 2012-69001 Shift: Varies Location: US-CO-Denver Location Name: Denver Co Cherry Creek Category: Center Street: 3030 EAST 2ND AVE Position Type: Regular Full-Time Street 2: Ste 202 Zip: 80206 Job Region: Heartland Region 35 Apply for this job: Applicants or residents of MA and HI who have applied to prior jobs with FedEx Office and answered “Yes” or “No” to the felony questions on the employment application should update your employment application by clicking the following link and choosing the radial button that reads “I currently reside in or am applying for jobs in MA or HI. Please Ensure that you have updated your employment application by clicking HERE Apply now! More information about this job: Overview: The Center Specialist delivers a consistent and positve customer experience to all customers including anticipating customer needs, suggesting alternatives and problem solving. This team member performs consultative selling, takes customer orders, gives pricing information, and recommends FedEx Office products and services. This team member is required to operate a wide variety of equipment, manage complex projects, follow instructions from supervisors and communicate effectively with other team members. Responsibilities: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) Demonstrates consultative behaviors to ensure friendly, polite, and expert service is delivered to all customers Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision Takes customer orders, gives pricing information, performs consultative selling to customers, and recommends FedEx Office products and services Follows copying propocol (copyright law, confidentiality, and careful handling of original documents) Applies a thorough knowledge of theory and technique to achieve the highest possible quality Sets up complex orders and performs multiple tasks at the same time Takes preemptive action to prevent errors and waste Troubleshoots equipment and customer problems using extensive knowledge of solutions and resources Maintains equipment and supplies, to include cleaning and repairing Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures Assists in the training of center team members Operates the Point of Sale terminal (POS), handles financial transactions and makes change May assist with financial reporting including daily sales, close-outs and bank deposits Secondary responsibility for coordination of all shipping related services and activities, to include: Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies. Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels All other duties as needed or required Qualifications: MINIMUM QUALIFICATIONS AND REQUIREMENTS: High School diploma or equivalent education 1+ year of specialized experience Excellent verbal and written communication skills For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of background check For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook ESSENTIAL FUNCTIONS: Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend/twist at the waist and knees Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to work with minimal supervision QUALITY DRIVEN MANAGEMENT (QDM): (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.) Suggests areas for improvement in internal processes along with possible solutions Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility Applies Quality concepts presented at training during daily activities Supports FedEx Office Quality initiatives