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SUMMARY: Investigate, evaluate, negotiate and resolve claims on losses of lesser value and complexity. Complete formal training program for consideration of advancement to claim representative position.Differences in settlement authority would be based on local discretion and product line guidelines. Provide outstanding customer service. PRIMARY DUTIES: Participate in on-going training sessions for specific line of business. Provide voice-to-voice contact within 24 hours of first report. Obtain facts from insurers, injured workers, claimants, agents, witnesses, attorneys and/or underwriters. Maintain contact throughout the life of the file, as needed. Determine coverage/ compensability, facts of loss and degree of liability/exposure. Work closely with Unit Manager or mentor to promptly resolve claim issues. Refer claims as appropriate, based on exposure and established guidelines. Maintain quality claim files in accordance with appropriate best practices, recognize and implement alternate means of resolution. Provide customer service contact to give, receive or exchange information. EDUCATION/COURSE OF STUDY: College degree or equivalent business experience preferred. COMPUTER SKILLS: Solid keyboard and PC skills, with experience in Word and Excel. Proficient use of technology; including, Microsoft Word, Excel, e-mail, Web-enabled applications, and database software. OTHER: A general understanding of insurance. Solid interpersonal and customer service skills. Team focus. Results orientation. Flexibility and willingness to work early evening hours with some weekend hours. Executes plan to effectively and efficiently manage workload through planning, prioritizing, organizing and attention to detail. Strong decision making skills Demonstrated strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively. File Management Technical Customer Focus Relationship Management Technology Leadership In A Matrix Environment Influence Strategic Thinker Creativity Initiative Collaboration Communication Trend Analysis Travelers is an equal opportunity employer. We actively promote a drug-free workplace.