Job Title: Program Manager
Site: City Year Little Rock/North Little Rock
City: Little Rock
The Program Manager (PM) is responsible for driving the successful implementation of the Whole School Whole Child service model by building and cultivating strong school partnerships and developing a team of committed, idealistic leaders and school practitioners. The Program Manager plays a crucial role in leading a team of eight to 15 corps members through a ten-month long journey of learning, reflection and service in schools (civic action) that builds corps members’ civic capacity and civic identity. Program Managers report to a Director of School and Community Partnerships and meet regularly with peers and department leadership to share promising practices, challenges and resources.
Service Delivery: Oversee the execution of City Year’s Whole School Whole Child whole-school supports (Tier I) and targeted interventions for at-risk students (Tier II)
· Oversee the implementation of whole school and class service; includes instructional support, thematic events, culture and climate
· Provide structure and common understanding of service model between City Year Headquarters, the site, corps members, and service partners
· Create clear, realistic and measurable objectives for accomplishing WSWC goals
· Drive results by effectively leveraging existing processes (e.g. data informed decision making, school assessment) and team member strengths to accomplish objectives.
· Capture best practices and share with the larger City Year community of practitioners
· Understand and use data from teacher and corps member surveys, student, school and district level data and classroom observations to explain trends and identify opportunities to continually improve: interventions, whole school and class service and corps member performance
Corps Member Program Delivery: Guide corps members to meet their service performance requirement and leadership development potential
· Inspire the team to embrace a culture of power and idealism using City Year leadership tools, team building exercises, rituals and best practices
· Use Performance Management tools to set performance expectations, identify strengths and development opportunities and partner with each corps member on a development plan to maximize leadership potential
· Ensure Corps Members are committed to student success and equipped to meet City Year standards as practitioners in the schools
· Help Corps Members develop civic identity by guiding them through the Idealist Journey.
· Support the management of corps member human resources to meet graduation and post-graduation expectations
· Effectively translate information and messages from various stakeholders (the school, City Year, the community) to corps members so they understand and are empowered but not overloaded
· Manage, lead and develop Team Leader(s) and teams eight to 15 of young adults
Service Partner Management: Build and Cultivate relationships with key stakeholders to enhance service performance
· Build a strong partnership with school officials including principals and other key decision makers by demonstrating an understanding of the school’s priorities and working collaboratively to craft and implement solutions that leverage corps member talent and align with City Year While School Whole Child output, outcome and impact goals.
· Maintain a strong presence in school and continually cultivate key relationships
· Use student data strategically to gain support for initiatives or interventions
· Coach corps members on developing productive partnerships with teachers and other student support staff
· Help cultivate local school district and strategic community relationships to enhance service performance
· Access and leverage community resources in support of the program
· Bachelor’s degree and at least one year of relevant professional experience
· Experience coaching young people and leading diverse teams to achieve common goals
· Experience working in a school setting or youth-support organization is required
· Demonstrated success in building successful partnerships to achieve mutually beneficial outcomes
· Strong written and oral communication skills; demonstrated active listening skills
· Strong problem solving, time and project management skills; ability to prioritize projects and tasks, assess and deploy resources
· Willingness to take on new challenges, pursue self-development and self-directed learning
· Passion for working with urban youth and developing young leaders
· Strong connection to the values of Idealism, Integrity, Perseverance, Inclusiveness, Empathy and Flexibility and passion for National Service, Education Reform and City Year’s Mission
· Proficiency using Microsoft Office (Word, Excel, and PowerPoint) and familiarity with online databases
· City Year and AmeriCorps alumni are strongly encouraged to apply
Compensation and Benefits
Compensation commensurate with experience. Excellent benefits including health insurance, vacation, holidays, parental leave, 401K, flexible spending account and more.
Qualified applicants should send a resume, cover letter, and references to Program and Service Director, Russ Swearingen, at firstname.lastname@example.org with “Program Manager” in the subject line.